FAQ

Answers to Most Asked Questions Before a Cleaning Service

A regularly assigned team of trained Foreman Cleaning professionals will clean your home.

Our normal workdays are Monday through Friday from 8:00 am to 5:00 pm. While in most cases it is not possible to give a specific time we will arrive, we will make every effort to meet your needs.

The time we spend in your home can be as efficient as possible. We ask that you pick up clothing, toys, and other household items to gain efficiency.

We treat your home with complete care and respect. However, should damage or breakage occur while we are cleaning, Foreman Cleaning will make every effort to repair or if necessary, replace the item. Although we cannot replace heirloom items, we ask you to keep these invaluable items in a safe place and notify us of their location before we begin cleaning. In order to protect heirloom items, Foreman Cleaning does not clean inside china cabinets.

Foreman Cleaning supplies cleaning supplies and equipment for all move-in/move-out, market-made ready, and post-construction cleanings. We do ask our regular residential clients to provide their own cleaning products, mop, and Swiffer Dusters and paper towels for sanitary purposes to accommodate personal preferences. We will be happy to provide you with a list of chemicals/cleaning products we like to use.

If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service. If you need to change a scheduled cleaning visit, we appreciate a 72-hour notice. When short notice is given, we may need to charge a fee if the team cannot be reassigned.

Many of our customers enjoy the convenience of paying for their services using Venmo, while some prefer to send a check to Foreman Cleaning through the mail. If you prefer not to use these payment options, we will accept checks left in a sealed envelope in your home, made payable to Foreman Cleaning. Payment is made on the day of each cleaning visit.

Please contact Foreman Cleaning by phone, e-mail, or text me with your special instructions 24 hours prior to service. Feel free to leave notes on the kitchen counter with specific instructions/requests.

No, you do not need to sign a contract. However, we do encourage you to request weekly or every two week services to make the best use of our time and your budget. You can stop service anytime – simply give us a call.

That's our goal, but circumstances (like sickness, weather, holidays, and accidents) beyond our control may occasionally require a team substitution. Each team receives the same training, follows the same cleaning system, and has your personal service records so, if a change happens, your high-quality service will continue. We stand behind our guarantee.

Team members are trained before they are permitted to enter your home. Training continues as we learn about new products and methods and reinforce prior training. Each team includes a team supervisor to see that cleaning tasks are correctly completed.

Service Limitations

Foreman Cleaning is not only known for our exceptional cleaning services for homes. We also have a reputation for maintaining transparency and flexibility in every job we take. Read the following information to understand the scope of our services.

Disclaimers

  • We do NOT guarantee the removal of stains such as rust, mildew, or others caused by hard water build-up or lack of maintenance.
  • We are NOT responsible for damage due to fault and/or improper installation of any item we did not service.
  • For everyone's safety, we request that no other jobs be done while we are cleaning.
  • Aside from this, having other work done or having too many people in your space might also affect our efficiency and time needed to complete your service.

Reminders Before the Service

  • We only clean windows and blinds that can be reached with a three-step ladder.
  • Our staff will not move any heavy furniture.
  • We request you remove clutter in all areas to avoid misplaced items after our service.
  • All surfaces (marble, granite, hardwood floors, etc.) are assumed sealed and ready to clean.
  • Fireplaces must be unused for 72 hours before the service.
  • Furniture on wood floors is assumed to have proper protection.
  • If some items or surfaces need special care, kindly inform us before the service so we can attend to them.
  • The more clutter you remove prior to our visit, the more time we will help to avoid misplaced items and allow our team members to be more efficient with the cleaning time.

Contact Us Today

Our cleaning experts take pride in the quality of our service and would love to maintain the trust of our customers. If you have any concerns about your experience with us or clarifications about the scope of our services, get in touch with us today.